Terms and Conditions

Product Information:

All the items in this shop are brand new and purchased directly from the UK manufacturers or distributors for which we are authorized dealers. All products come with the appropriate guarantees and warranties. All our products are carefully checked before despatch to ensure they arrive with you in perfect condition.

All product specifications shown on our website are provided to us by our suppliers and manufacturers. Other information published on our website have either been supplied by manufacturer’s publications, suppliers, publicists, or been gathered from public-domain sources. We will always strive to ensure any information on the website is as accurate and up to date as possible. However we cannot guarantee the reliability or the accuracy of the information contained within the pages of our websites. All the actions taken by the user of the website are the responsibility of the individual.

Please do not assume that the colour you see on your computer monitor or a brochure will be the exact colour of the item you will receive this is due to variation in computer monitors and printing processes and is of course unavoidable. If you require a specific colour finish please contact our sales team in advance as we are often able to send finish samples to you out in the post that will provide a much more accurate depiction of the product you will receive.

How to Pay:

Our preferred method of payment is PayPal.

You can pay by cheque or Postal Order – allow 5 days for clearance – post to SOS Ltd. Unit 2 Dace Industrial Estate, Brooks Street, Higher Hillgate, Stockport SK1 3HS

Or by credit or debit card by ringing our offices Monday-Friday 9-5 on 0161 480 2322 and pressing 1 for sales – please state you are paying for an Internet purchase.

Shipping your purchase:

Any Postage and Packaging charges include the cost of picking, packing, delivery invoice & proof of despatch for all items or tracking where appropriate.

Our items are despatched Monday-Friday – excepting Bank Holidays - after cleared payment unless otherwise stated. We ship worldwide so please just email and ask for a price if you do not have a UK postcode or are in the Highlands or Islands.

Returns:

All our items are checked prior to despatch so that we know they are in perfect condition when they leave us – very occasionally goods may get damaged in transit – an exchange or credit will be given on receipt of returned goods.

Products that are ordered incorrectly may be returned within 7 days providing the item and packaging are in perfect condition – P&P charges are non-refundable.

Once your order has been dispatched it cannot be cancelled. If you refuse an order, it will then be treated as a customer return where the return shipping costs will be deducted from your refund. Under UK Law the distance selling regulations 2000 states that a customer can return the goods for any reason within 7 days of the date after the delivery date provided it is returned with the original packaging and all items returned in the condition they were received.

If you have opened the box to examine the goods you must have done so without damaging or marking the product or packaging. The goods must not have been used or assembled. You have a duty of care whilst the goods are in your possession and as such we advise you to return the goods packaged within their original packaging to ensure they are not damaged during transit to us. Goods received back incomplete or in a damaged or used condition will either be returned to you and the cost of delivery charged to your account or we reserve the right to levy a surcharge on such returned goods at a minimum 15% of the invoice price This does not affect your statutory rights which are protected by the Distance Selling Regulations

Unforeseen Circumstances

In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or for any other unforeseen reason, we reserve the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will of course issue a credit to your payment method account to the full amount paid for the cancelled items.

All products and services are subject to availability and may be withdrawn at any time. If for any reason we are not able to supply the goods we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other consequential losses you may suffer relating to this.

Privacy Policy

We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

  1. Take and fulfil customer orders
  2. Administer and enhance the site and service
  3. Issue a unique identifier (e.g. customer login)
  4. Monitor customer account status beyond that required for individual purchases
  5. Only disclose information to third-parties for goods delivery purposes

Copyright Notice

The design and content of this website is subject to copyright. Pens Etc owns the copyright to all images and text created by its employees and utilised on this website. Certain but not all images that have been created by Pens Etc within this website have been encoded with a unique and documented identification mark to identify the work of Pens Etc. You are permitted to access the images on the Website and to use and download them for the purposes of private research and for no other purpose. You are not allowed to sell the images or use them for any profit making, commercial or business purposes, or permit others to do so. You may not incorporate the images into any other publication, for example, a brochure or website. Should the unauthorised use of the images, text or design owned by Pens Etc become apparent, we will request the removal of the content from the offending publication or website. Should this request be ignored, we shall be entitled to take any appropriate legal action against you, including to seek an injunction or other equitable relief, in any Court of competent jurisdiction.